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01/10 Nishtha
Recruiter at Serves Solution Services

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Executive - Patient Care - Healthcare (1-5 yrs)

Delhi Job Code: 236633

Role : Patient Care Executive

Company : Vesta Eldercare

Sales related responsibilities :

- Call on the data and convert it into sales.

- Create new client base for the organization.

- Attending to the inbound calls and converting them into sales.

Schedule appointments for patients/clients :

- Answer telephone promptly and in a polite and professional manner.

- Obtain and enter accurate demographic information into the CRM (address, telephone number, name of insurance or self-pay status etc.)

- Schedule appointment correctly - review appointment date, time, location, and provider name with caller.

- Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).

- Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.

- Remind caller of cancellation/rescheduling.

- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.

Act as a liaison for the patients/clients and the Center :

- Direct calls to other departments as needed.

- Use sound judgment in handling calls, especially with upset patients.

- Understanding of when to escalate calls to the senior authorities.

Service patients :


- Make reminder calls as requested.

- Make calls to reschedule appointments when necessary.

- Aid with mailings and other projects

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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