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09/06 Neha
Recruiter at Proficient Minds

Views:22 Applications:7 Rec. Actions:Recruiter Actions:0

Executive - Outbound Sales - BPO (2-3 yrs)

Any Location Job Code: 162025

Position : Outbound executive

Education : Any qualification

Location : Work from home pan india

Experience : 2-3 yrs in any international sales process

Salary : Based on experience

JOB DESCRIPTION :

- Candidate should be well versed in US accent

- Should be able to generate leads and set appointment for the clients

- Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services

- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued

- Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed

- Build lasting relationships with clients and other call center team members based on trust and reliability

- Utilize software, databases, scripts, and tools appropriately

- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service

- Make sales or recommendations for products or services that may better suit client needs

- Take part in training and other learning opportunities to expand knowledge of the company and position

- Adhere to all company policies and procedures

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