Director at Turn Around School Consultants
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Executive - Operations Support/Customer Support - BPO (2-5 yrs)
Operation Support Executive for a US Based company in online coding education
- The role will require you to work along with US & Indian parents and students, delievering a great experience in relation to services and courses offered
- Work as parent /teacher representative, who is excited and confident to help parents and teachers in resolving their queries on the online platform
- Manage along with teachers in class allocation, scheduling and rescheduling of classroom sessions with backend team
- Manage and categories parents concerns, and create systems with the support of platform integration team to resolve them on a larger scale.
- Manage and trouble shoot day to day operations issue and contribute to team effort by accomplishing results as needed
- Manage internal and external communication with stakeholders via phone and email and maintain a record for the same for the managements review.
- Create detailed weekly, fortnightly and monthly reports on parents concerns and create trackers from start to end to manage and resolve all concerns.
- Working hours shall be 5:00 AM-10:00 AM (IST) & 4:00PM -7:00PM (IST) . Sunday to Friday in a week .
- Candidate must have fluent business English communication.Experience in Edtech Industry will be an added advantage
- Candidate must be strong on ethics, confident and customer service oriented
- Candidate must have functional and technical knowledge of communication .
- Candidate must be patient, empathetic and passionately communicative.