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17/11 Gaurav Sood
Director at Turn Around School Consultants

Views:38 Applications:19 Rec. Actions:Recruiter Actions:6

Executive - Operations Support/Customer Support - BPO (2-5 yrs)

Anywhere in India/Multiple Locations Job Code: 136144

Operation Support Executive for a US Based company in online coding education

- The role will require you to work along with US & Indian parents and students, delievering a great experience in relation to services and courses offered

- Work as parent /teacher representative, who is excited and confident to help parents and teachers in resolving their queries on the online platform

- Manage along with teachers in class allocation, scheduling and rescheduling of classroom sessions with backend team

- Manage and categories parents concerns, and create systems with the support of platform integration team to resolve them on a larger scale.

- Manage and trouble shoot day to day operations issue and contribute to team effort by accomplishing results as needed

- Manage internal and external communication with stakeholders via phone and email and maintain a record for the same for the managements review.

- Create detailed weekly, fortnightly and monthly reports on parents concerns and create trackers from start to end to manage and resolve all concerns.

- Working hours shall be 5:00 AM-10:00 AM (IST) & 4:00PM -7:00PM (IST) . Sunday to Friday in a week .

- Candidate must have fluent business English communication.Experience in Edtech Industry will be an added advantage

- Candidate must be strong on ethics, confident and customer service oriented

- Candidate must have functional and technical knowledge of communication .

- Candidate must be patient, empathetic and passionately communicative.

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