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18/11 Komal
Senior HR Executive at LizLyn Careers

Views:382 Applications:98 Rec. Actions:Recruiter Actions:56

Executive - Operation & Customer Service (1-3 yrs)

Mumbai Job Code: 136304

Job profile:

- The work will be operations and customer service focused with functions ranging from order fulfillment, shipping, vendor coordination and customer communication among st others.

- The nature of the start-up will provide exposure to various functions of running a small business. In fact, we encourage and appreciate the curiosity and enthusiasm to pitch in wherever you see fit.

- An obsession with providing excellent customer experience and the ability to proactively think from a customer's perspective is critical for this position.

Responsibilities:

Operations :

- Maintain and track all sales online and offline

- Maintaining data and statistics related to sales, efficiency and outreach.

- Responsible for packaging and maintaining stock levels

- Website edits and up-keep

- Vendor development and coordination

- Coordinate with logistics partners for booking shipments, to ensure timely deliveries and follow-ups

- Assist in organizing and participating in events and exhibitions

Customer Service :

- Communicate with customers for queries, follow-ups, order updates and fulfillment

- Abandoned cart check and follow-up

- Responding to phone queries

- Collecting and analyzing customer service performance and taking suitable action regarding findings

- Improving the customer's overall experience with the brand by identifying opportunities for customer delight

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