Executive/Officer - Customer Service (0-8 yrs)
Voice/Non Voice - Customer Care Executive Officer
Location - Bangalore
Qualification - Graduate or Undergraduate can apply
Experience - Minimum 0 to 10 Years
Shifts - Rotational shifts and 5 Days Working with Rotational 2 weekly off.
Transport - Free transportation with door-to-door pickup and drop.
Interview rounds - Two rounds
Skills - Excellent Verbal and written communication skills, Basic Computer & Technical skills.
Roles and Responsibilities:
- Rendering services to customers and ensuring satisfactory
- Should take care of AHT, Quality, CSAT, and CS-related metrics Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to the clients Identifying opportunities to offer value-added services Resolving complex problems based on best practice/precedence, escalating when needed Demonstrating analytical skills and mathematical knowledge
- First-time resolution should be provided for all customer queries Displaying complete onus to customers queries/problems Delivering service with requisite courtesy and accuracy Individual Contributor.
Interested Candidates can share the resume or call us on 9538844050 / 7406244554
Hameed Ahmed
Talent Acquisition
Mobile: 9538844050 / 7406244554
E and Q Consultants
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