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21/11 HR
Human Resource at Peacock Solar Pvt Ltd

Views:86 Applications:37 Rec. Actions:Recruiter Actions:0

Executive - Merchant Support - eCommerce (1-6 yrs)

Delhi Job Code: 136780

- Provide extraordinary client service to merchants via inbound phone calls, email or chat.

- Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations

- Answer merchant questions and resolves customer support problems related to billing, account management and -troubleshooting.

- Thoroughly describe and document work using call ticketing systems

- Advance tickets to Managers, Tier 3 technicians, Reseller group or Specialists as needed

- Update the ticketing system with current status of all ongoing issues and Merchant Contacts. Experience: 1-2yrs

CTC : Upto 3L

Expertise : MS Excel, Data Entry, Follow ups, Target oriented, English Communication Skills, Cold Calling, Tele Sales

Industry : E-commerce (Online Selling platforms)

Immediate Joiner

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