Executive - Merchant Support - eCommerce (1-3 yrs)
- Provide extraordinary client service to merchants via inbound phone calls, email or chat.
- Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations
- Answer merchant questions and resolves customer support problems related to billing, account management, and troubleshooting.
- Thoroughly describe and document work using call ticketing systems
- Advance tickets to Managers, Tier 3 technicians, Reseller group or Specialists as needed
- Update the ticketing system with the current status of all ongoing issues and Merchant Contacts. Experience: 1-2yrs
CTC : Upto 3L
Expertise : MS Excel, Data Entry, Follow-ups, Target oriented, English Communication Skills, Cold Calling
Industry : E-commerce (Online Selling platforms)