Consultant at IDC Technologies
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Executive - International Sales - Smart Solutions (0-2 yrs)
We are hiring for Inbound Process!
International Sales Executive for Smart Solutions (UK Shift)
We are looking for an intuitive, proactive and energetic individual for IT Sales, Technical Support & Customer Service. Responding to call-outs in a timely fashion.
Process:- Tech Support, BPO (Inbound)
Required candidates with excellent com-skills & Passionate Sales Executive
Roles And Responsibilities :
- Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards.
- Facilitate sales of all services according to company and client requirement.
- Coordinate with customers and avoid any discontinuation from his or her end.
- Assist customers with all knowledge on products and services and perform required repairs and prepare bills for same.
- Administer all customer complaints and ensure timely resolution within required guidelines.
- Supervise all unresolved compliant for sales.
- Perform troubleshoot on all customer service issues and schedule all field service calls as required.
- Manage and process and correspondence with customers.
- Schedule all customer appointments according to procedures and documents all customer transactions and prepare required paperwork.
- Prepare all new contracts and handle all incoming calls for same.
- Analyze all client requirements and assist to prepare all service contracts and facilitate sales for same.
- Perform all follow up for all outbound calls.
- Supervise all on line chat sales calls for clients.
- Ensure optimal level of client satisfaction at all times and process all orders on phone.