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26/06 Aayush
Consultant at IDC Technologies

Views:196 Applications:68 Rec. Actions:Recruiter Actions:0

Executive - International Sales - Smart Solutions (0-2 yrs)

Delhi NCR Job Code: 122094

We are hiring for Inbound Process!

International Sales Executive for Smart Solutions (UK Shift)

We are looking for an intuitive, proactive and energetic individual for IT Sales, Technical Support & Customer Service. Responding to call-outs in a timely fashion.

Process:- Tech Support, BPO (Inbound)

Required candidates with excellent com-skills & Passionate Sales Executive

Roles And Responsibilities :

- Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards.

- Facilitate sales of all services according to company and client requirement.

- Coordinate with customers and avoid any discontinuation from his or her end.

- Assist customers with all knowledge on products and services and perform required repairs and prepare bills for same.

- Administer all customer complaints and ensure timely resolution within required guidelines.

- Supervise all unresolved compliant for sales.

- Perform troubleshoot on all customer service issues and schedule all field service calls as required.

- Manage and process and correspondence with customers.

- Schedule all customer appointments according to procedures and documents all customer transactions and prepare required paperwork.

- Prepare all new contracts and handle all incoming calls for same.

- Analyze all client requirements and assist to prepare all service contracts and facilitate sales for same.

- Perform all follow up for all outbound calls.

- Supervise all on line chat sales calls for clients.

- Ensure optimal level of client satisfaction at all times and process all orders on phone.

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