Recruiter at HyringNinja
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Executive - International Customer Support (1-4 yrs)
Requirement :
- This is going to be a US voice process, candidates should be willing to work in fixed night shifts (5 days working, fixed Sat-Sun off)
- Candidates should be from a BPO background, preferably from the Bangalore location
- Should have at least 1+ years of experience in the International outbound process. (Preferably US)
- Should have stability in their career (no recent job switches)
- Should be graduated
- Should have all relevant documents from current/past organizations.
Roles and Responsibilities :
1. New Customer Acquisition - Make calls to clients to learn about their taxation needs and assist them in filing their taxes
2. Conversion of leads received through various channels
3. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
4. Consistently achieve revenue targets in line with team/organizational objectives
5. Build lasting relationships with clients and other call center team members based on trust and reliability
6. Identifying references through the existing customer base to increase the sales pipeline
7. Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
8. Make sales or recommendations for products or services that may better suit client needs
9. Take part in training and other learning opportunities to expand knowledge of the company and position
10. Adhere to all company policies and procedures
11. Go the - extra mile- to meet sales for the day
12. Create, maintain, and update database/reports of prospects
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
