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07/05 Priyanka
HR Recruiter at Conneqt Business Solutions

Views:101 Applications:23 Rec. Actions:Recruiter Actions:0

Executive - International Chat Process - BPO (1-3 yrs)

Chennai Job Code: 118823

- Handling queries/complaints of customers and Coaches through inbound chat.

- Ensure First Contact Resolution (FCR) while handling a customer's issue

- Ensure to provide highest rate customer satisfaction on each chat handled.

- Achieve CSAT of 9.3 on a scale of 0-10.

- Maintain Chat AHT of 315 sec

PERSON SPECIFICATION :

- Qualifications : Requires a minimum of a Graduate/Under Grad

- Experience : Min 6 months/1 Year experience required in any International Chat US Process

- Age : 18 years onwards

- Please note that due to the COVID-19 breakout, we are not conducting any face-to-face interviews, and are rather going for TELEPHONIC interviews.

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