Location- Delhi

DUTIES AND RESPONSIBILITIES

- Professionally and effectively employs Client Service & Relationship Management

- Manage inbound & outbound customer queries, pending tasks, registrations, product demos

- Support the service with relevant data analysis as per agreement and requirement from the client

- Actively been involved in implementation of the technology solutions with the user - testing, demo, user acceptance, user queries, explanations and communication with the user, relevant feedback for the technology solutions

- Identify and develop sources of potential clients

- Effectively communicate with clients to gain commitment to purchase

- Maintain regular contact with Key Clients, Develop and maintain relationships

- Effectively communicate with clients via telephone, email, Skype/face-to-face and written communication

- Overcome client resistance/objections to products, & be able to match appropriate products to clients requirements.

- Advise operations & Sales and Marketing team of client feedback/comments relating to the product content and pricing as well as company performance

- Provide a weekly schedule of planned activities

- Achieve service activities within specified time scales as directed by operations and marketing

- Be able to demonstrate a full knowledge of all products, relevant selling points and benefits

- Keep abreast of competitor activity and recommend any necessary tactical action

- Provide time-phased, qualified reports on achievement and activities

- Update accurate records of all contacts with clients

- Liaise with other members of Sales Team to actively promote sales opportunities, exchange information and increase professionalism

SKILLS REQUIRED

 - Preferred degree, and previous experience in a Higher Education environment,

 - Excellent interpersonal, communication and presentation skills combined with efficient and effective administrative skills and the ability to organize and prioritize your own workload and work without direct supervision

 - Being self motivated and flexible to work in rotational shifts( ShiftWindow7:00am- 8:00pmIST)

 - Customer Centric attitude, ability to convince the client for the required actions

 - High ownership, Team player and multitasking skills

 - Good Knowledge of online and offline marketing

 - Good Microsoft Office& Excel user skills

- Natural feel for structure

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.