ESSENTIAL DUTIES AND RESPONSIBILITIES include the following : 

- Sales and conversion of leads from various sources.

- Meeting monthly sales targets.

- Respond to inbound and outbound calls. Provide information to client and identify whether a potential client.

- Managing the database and updating it on a daily basis.

- Respond to general inquiries regarding SHRM membership, products, and services via telephone or email.

- Performs data entry for purposes such as order processing, accessing previous and special orders.

- Research and resolve any other membership inquiries as requested.

- Refer calls for specific information to the appropriate staff members or departments.

- Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve member service operations.

- Support registration process by serving as onsite coordinators for SHRM sponsored seminars and conferences.

- Provide tier I technical support regarding login access, website and webcast issues..

- Other duties maybe assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

EDUCATION and/or EXPERIENCE : 

- Graduate from Arts/Commerce/Science/Management

- Strong Sales experience is essential.

- Possess excellent analytical and organizational skills.

- Possess excellent communication skills including verbal and written communications.

- Strong interpersonal skills needed to understand and relate with a wide range of members.

- Overall PC keyboarding proficiency with good knowledge of a Windows environment, association management software knowledge preferred.

- Capacity to work both as an individual and as a team.

- Patient and persistent.

- Minimum 2 yrs sales experience, handling inbound and outbound calls.

Skills:

- Sales, Customer Focus, service orientation, Data Entry Skills, Listening skills, Telephone Skills,

- Organization & Energy Level

POSITION REQUIREMENT

Fixed shifts 9am-6.00pm

Monday - Friday

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.