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28/05 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:537 Applications:293 Rec. Actions:Recruiter Actions:158

Executive - Inside Sales - IT (1-8 yrs)

Gurgaon/Gurugram/Haryana Job Code: 120040

The Offer :

- Regional Role with extensive learning opportunities

- Work alongside & learn from best in class talent

- Opportunity to make a positive impact

The Employer :

Our client is a platform that connects schools and individuals with friendly and reliable school management software. They aim to deliver an end-to-end solution that is innovative yet cost-effective.

The Job :

You will be responsible for :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Developing and managing a portfolio of Key Accounts.

- Achieving monthly sales targets by identifying and developing new customers.

- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.

- Coordinating pre-sales and post-sales follow up.

- Achieving and exceeding weekly and monthly KPIs.

- Building strong and collaborative relationships with other internal stakeholders.

- Monitoring market trends and providing regular competitor feedback.

- Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.

- Supporting the sales team key planning and operations tasks to support the overall objective of the business.

- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.

- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.

- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.

- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

- Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.

- Handling incoming queries and building good client relationships.

- Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.

- Handing over qualified leads to the sales teams with the objective of closing the sale.

- Maintaining and updating the lead generation database.

- Achieving weekly/monthly targets as set out by the business.

- Delivering effective sales skills trainings to the sales teams.

- Coaching sales teams and helping them in applying training content to real life situations.

The Profile :

- You have at least 1 year experience, ideally within an Inside Sales, Customer Service or Sales Operations/ Support role.

- You possess solid expertise in Enterprise Sales and Direct Sales.

- Experience within Area Sales, Community Management, Multi-country Sales, National Sales, Sales Training and Startup Experience would be a strong advantage.

- Experience covering Professional Services and Public Sector is strong plus.

- You have a proven track record of meeting/exceeding your targets.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong networker & relationship builder

- You possess strong analytical skills and are comfortable dealing with numerical data

- You are adaptable and thrive in changing environments

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