Executive - Inside Sales - BPO (1-3 yrs)
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Education- PUC / HSC qualified.
- Excellent verbal and written communication skills.
- Good Interpersonal skills, numerical and analytical ability.
- Decision making skills.
- Language required: English & Hindi mandatory +Kannada/Tamil/Telugu preferred.
- Proficient in MS-Office (Excel, Word).
Salary : Negotiable
Shift : 8 Am -8 Pm
Location : Sarjapura (Bangalore)
More details call sheela