Recruitment Executive at AKMV Consultancy
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Executive - Guest Relationship (2-3 yrs)
Role :
- Handling Guest complaints and concerns in an efficient and timely manner
- Attend to guests courteously and deal promptly with their requests and queries.
- Ensuring and providing flawless, upscale, professional and high class guest service experiences
- Addressing and escalating customer complaints
- Anticipate Guest needs and build rapport with customers
- Provide information about amenities, area and venues and promote services
- Welcome guests during check-in and giving a found farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Coordinating and multi-tasking job duties in a busy environment.
- Providing excellent customer service
Skills :
- Good guest interaction skills.
- Good listening skills.
- Sound decision making.
- Good interpersonal and communication skills.
- Leadership/People management.
Experience :
Minimum two years of experience in Guest Relationship/ Guest Servicing
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
