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02/02 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:25 Applications:9 Rec. Actions:Recruiter Actions:5

Executive - Guest Relation - Hospitality (1-5 yrs)

Mumbai Job Code: 256476

- Great opportunity to work with a team of Michelin starred brands luxury Restaurants _Mumbai

Our Client is hiring a full-time Guest Relation Executive.

The Job

Your Responsibilities will include :

- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.

- Partnering with the sales team to ensure that new customers are onboarded successfully.

- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.

- Ensuring a high level of customer renewals.

- Building strong product expertise and providing training & ongoing support as required.

- Providing feedback and advocacy on customer pain-points to internal teams.

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.

- Handling incoming queries and building good client relationships.

- Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.

- Handing over qualified leads to the sales teams with the objective of closing the sale.

- Maintaining and updating the lead generation database.

- Achieving weekly/monthly targets as set out by the business.

Ideal Candidate

Skills Required :

- You have at least 1 year experience within a Customer Service, Customer Success or Inside Sales role, ideally within the Hospitality industry.

- You have a proven track record of meeting/exceeding your targets.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong team player who can manage multiple stakeholders.

- You are adaptable and thrive in changing environments.

- You are highly goal driven and work well in fast paced environments.

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