Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Guest Relation - Hospitality (1-5 yrs)
- Great opportunity to work with a team of Michelin starred brands luxury Restaurants _Mumbai
Our Client is hiring a full-time Guest Relation Executive.
The Job
Your Responsibilities will include :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.
- Handling incoming queries and building good client relationships.
- Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
- Handing over qualified leads to the sales teams with the objective of closing the sale.
- Maintaining and updating the lead generation database.
- Achieving weekly/monthly targets as set out by the business.
Ideal Candidate
Skills Required :
- You have at least 1 year experience within a Customer Service, Customer Success or Inside Sales role, ideally within the Hospitality industry.
- You have a proven track record of meeting/exceeding your targets.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong team player who can manage multiple stakeholders.
- You are adaptable and thrive in changing environments.
- You are highly goal driven and work well in fast paced environments.
