Subject : Job Opportunity : Email/Chat Process Executive Position

We are excited to announce an opening for the position of Email/Chat Process Executive at [Tech Mahindra]. This role presents an excellent opportunity for individuals who excel in communication, possess strong organizational skills, and thrive in a fast-paced environment. If you're passionate about delivering exceptional customer service and are adept at handling email and chat interactions, we encourage you to apply.

Responsibilities :

1. Respond to customer inquiries and resolve issues efficiently via email and chat platforms.

2. Provide accurate information about products, services, and company policies to customers.

3. Manage multiple email and chat conversations simultaneously while maintaining high-quality responses.

4. Ensure timely follow-up on unresolved issues and escalate complex cases to relevant departments when necessary.

5. Collaborate with other team members to continuously improve response quality and customer satisfaction.

6. Maintain thorough documentation of customer interactions and feedback for future reference.

7. Adhere to company guidelines and standards for communication, professionalism, and service excellence.

Requirements :

1. Proven experience in a customer service or similar role, preferably in an email/chat support environment.

2. Excellent written communication skills with a keen eye for detail and grammar.

3. Ability to multitask and prioritize tasks effectively in a fast-paced environment.

4. Strong problem-solving skills and the ability to think critically under pressure.

5. Proficiency in using email and chat platforms, as well as basic computer applications.

6. Flexibility to work in rotational shifts, including weekends and holidays.

7. A positive attitude, empathy, and a passion for delivering exceptional customer service.

Benefits :

- Competitive salary package

- Health insurance coverage

- Paid time off and holidays

- Opportunities for career growth and advancement

- A supportive and inclusive work environment

If you meet the qualifications outlined above and are interested in joining our dynamic team, please submit your resume and a cover letter detailing your relevant experience and why you'd be a great fit for this role. We look forward to reviewing your application.