Executive - Customer Support - Voice Process (0-2 yrs)
- Interact with customers through Calls (Voice Process) and mails.
- Recognize, document, and alert the management team of trends in customer calls.
- Follow up customer calls where necessary.
- Focus on achieving targets based on call quality, connectivity, CSAT etc
- Maintains customer records by updating account information in the database.
- Understand the customers' query and identify the customers' needs and give the best resolution to the customer.
- Recommend potential products or services to customers by analyzing customer needs.
- Maintain relationships with customers by providing support, information, and guidance and providing them with 100% satisfaction on the product they purchase.
- Familiar with operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills.
- Superior listening, verbal, and written communication skills.
- Ability to handle stressful situations appropriately.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
