Executive - Customer Support/Telecalling - Executive Search Firm (0-2 yrs)
Customer Support Executive
Job Description :
-Regional (Malayalam, Kannada, Tamil, Telugu)
Educational Qualification :
- Under Graduate/Graduation.
- Excellent phone manner and articulation.
- Advanced Excel Knowledge
- Ability to type minimum 40 WPM (words per minute)
- Ability to send and respond mails.
- Basic computer handling skills.
- Should be able to read, write and communicate well in Regional Language, English and Hindi.
Job Responsibilities :
- Place phone calls to associates for Outbound from our computerized directory
- Perform script (with necessary adjustments) to ensure consistency of onboarding program.
- Ability to receive calls with basic hospitality and resolve associates query.
- Answer potential associates questions about Joining and onboarding.
- Track associates on completing joining formalities and get 20-30 Onboarding completed daily.
- Maintain computer, telephone and other equipment.
- Having eye for an error in identifying and verifying basic documents.
- Train other telemarketers when required
- Communicate any problems, concerns or questions to supervisory staff
- Refer associates complaints to supervisor for quality control.
- Communicate respectfully and politely with associates at all times.
- Flexible to work in straight 9 hours shift between 7 AM to 11PM.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
