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15/05 Meenakshi
Director at Recruiting India

Views:78 Applications:41 Rec. Actions:Recruiter Actions:0

Executive - Customer Support - Streaming Platform (3-5 yrs)

Any Location Job Code: 325835

Work From Opportunity-

Company Name : Stream Yard

Job Title : Customer Support

Qualification : Any Graduate

Experience : Fresher - 3 Years

Location : Remote/work from home

Salary : 4.0 LPA - 8.0 LPA

Job Description :

As a Customer Support representative at Stream Yard, you will be responsible for assisting our users with their inquiries, providing solutions to their problems, and ensuring a positive customer experience.

Key Responsibilities :

- Responding to customer inquiries via email, chat, or phone in a timely and professional manner.

- Troubleshooting technical issues and providing step-by-step guidance to resolve them.

- Educating customers about Stream Yard's features and functionalities.

- Escalating complex issues to the appropriate department for further assistance.

- Keeping accurate records of customer interactions and transactions.

- Contributing to the improvement of our customer support processes and procedures.

Requirements :

- Any Graduate qualification.

- Experience ranging from fresher to 3 years in customer support or a related field.

- Excellent communication and interpersonal skills.

- Ability to work independently and in a team environment.

- Strong problem-solving skills and attention to detail.

- Familiarity with customer support software and tools is a plus.

Required Skills :

- Excellent communication skills (written and verbal).

- Patience and empathy when dealing with customers.

- Technical aptitude to understand and troubleshoot software issues.

Apply Now to join our dynamic team and be part of our commitment to providing exceptional customer support.

Apply Now

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