Director at Recruiting India
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Executive - Customer Support - Streaming Platform (3-5 yrs)
Work From Opportunity-
Company Name : Stream Yard
Job Title : Customer Support
Qualification : Any Graduate
Experience : Fresher - 3 Years
Location : Remote/work from home
Salary : 4.0 LPA - 8.0 LPA
Job Description :
As a Customer Support representative at Stream Yard, you will be responsible for assisting our users with their inquiries, providing solutions to their problems, and ensuring a positive customer experience.
Key Responsibilities :
- Responding to customer inquiries via email, chat, or phone in a timely and professional manner.
- Troubleshooting technical issues and providing step-by-step guidance to resolve them.
- Educating customers about Stream Yard's features and functionalities.
- Escalating complex issues to the appropriate department for further assistance.
- Keeping accurate records of customer interactions and transactions.
- Contributing to the improvement of our customer support processes and procedures.
Requirements :
- Any Graduate qualification.
- Experience ranging from fresher to 3 years in customer support or a related field.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Strong problem-solving skills and attention to detail.
- Familiarity with customer support software and tools is a plus.
Required Skills :
- Excellent communication skills (written and verbal).
- Patience and empathy when dealing with customers.
- Technical aptitude to understand and troubleshoot software issues.
Apply Now to join our dynamic team and be part of our commitment to providing exceptional customer support.
Apply Now
