Recruitment Manager at Variation Compusolution LLP
Views:45 Applications:24 Rec. Actions:Recruiter Actions:9
Executive - Customer Support/Service (0-1 yrs)
Job Description :
- Communication skills in written and verbal both.
- Superb presentation skills Ability to work under pressure
- Extrovert and Workaholic person
- MS Office, Excel, Basic Knowledge of Computer
- Modify and adjust solutions plan according to realities in project.
- Handling customers of postpaid and prepaid.
- Handling the escalation and adjustment.
- Meet the difficulties of customer queries.
- Achieving all types of target
Key Responsibilities :
- To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
- To ensure prompt and accurate information being provided with appropriate resolution
- To achieve operational targets as defined by for the process
- To maintain queue levels to agreed SLA targets levels
- To achieve and maintain a good knowledge/capability of systems.
- When dealing with customers aspire to deliver an excellent
- Customer experience via. Chats, back office or on calls.
- To highlight to queue owners, line management and offline
- Support teams any issues in the queues that may affect
- Customer satisfaction and share best practice within the team and across Digital Care teams.
Facility : Both Side Cab and Meal
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
