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14/11 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:8 Applications:11 Rec. Actions:Recruiter Actions:4

Executive - Customer Support - Real Estate/Consulting Firm (1-5 yrs)

Gurgaon/Gurugram/Delhi Job Code: 300046

- Our client is looking for customer support executive Inbound and outbound calls.

The Job :

You will be responsible for :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.

- Supporting the sales team key planning and operations tasks to support the overall objective of the business.

Ideal Candidate :

- You have at least 1 year of experience within a Customer Service or Sales Operations/Sales Support role, ideally within the Real Estate, Consulting and Other Services industry.

- The candidate should have good communication and should be ok for sales calls.

- Should have a minimum 6 months of experience in customer support.

- Salary is based on experience and Interview. You possess excellent interpersonal as well as written and verbal communication skills.

- You have working knowledge of BPO, Inbound calls, Outbound calls, Sales, Sale, Lead generation, Telecalls and outsourcing

- You are highly goal driven and work well in fast paced environments

- You possess strong analytical skills and are comfortable dealing with numerical data

- You are a strong team player who can manage multiple stakeholders

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