Customer Support Executive

- The primary job roles and responsibilities of a customer support executive include: A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof. Maintaining records of transactions and interactions.

- Open and maintain customer accounts by recording account information

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

- Recommend potential products or services to management by collecting customer information and analyzing customer needs

- Prepare product or service reports by collecting and analyzing customer information

- Manage large amounts of incoming calls

- Generate sales leads

- Identify and assess customers' needs to achieve satisfaction

- Build sustainable relationships of trust through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/team sales targets and call handling quotas

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution

- Follow communication procedures, guidelines and policies

- Resolve customer complaints via phone, email, mail or social media

- Greet customers warmly and ascertain problem or reason for calling

- Assist with placement of orders, refunds, or exchanges

- Take payment information and other pertinent information such as addresses and phone number

- Suggest solutions when a product malfunctions

- Handle product recalls

- Contact potential or existing customers to inform them about multiple projects and service using scripts

- Good Knowledge about the Locations in Bangalore is preferable

- Answer questions about Projects or the company

- Ask questions to understand customer requirements and pass on the same to Relationship Managers to close sales

- Direct prospects to the field sales team when needed

- Enter and update customer information in the database

- Take and Process requirements and pass on the same in an accurate manner

- Handle grievances to preserve the company's reputation

- Keep records of calls and sales and note useful information

- Tuesday will be week off

- Shift Timing 9:30-6:30 PM

- Huge incentive will be there

6 Days a week (9:30 AM to 6:30 PM) Full Time

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