- Regional Role

- Opportunity within a company with a solid track record of performance

- Work alongside & learn from best in class talent

- Leadership Role

- Years of market establishment in IT services.

ISO 9001 : 2015 certified company.

- MSME Registered Company.

- Channel Partner of Direct Telecom Operators.

- ISV for WhatsApp Business Solution.

- Proficient & skilled team members.

- 35,500+ satisfied clients across the Globe.

- PAN India Presence.

- 150+ channel partners all over India.

The Job

Your Responsibilities will include :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Developing and managing a portfolio of Key Accounts.


- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.

- Coordinating pre-sales and post-sales follow up.

- Achieving and exceeding weekly and monthly KPIs.

- Building strong and collaborative relationships with other internal stakeholders.

- Monitoring market trends and providing regular competitor feedback.

Ideal Candidate

Skills Required :

- You have at least 1 year experience within a Customer Service role, ideally within the IT Software industry.

- Experience covering Professional Services is strong plus.

- You have solid experience in a regional role ideally including experience covering India.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong networker & relationship builder

- You are a strong team player who can manage multiple stakeholders

- You are adaptable and thrive in changing environments

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.