HR at Black & White Business Solutions Pvt Ltd
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Executive - Customer Support - Pharma (1-3 yrs)
Customer Support Executive
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Productivity applications like Microsoft office tools.
- Open to work in 24- 7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customer's time
- Good time management, ensuring all contacts with customers add value
- Work from Office
Job Location : Pune and Bangalore
Qualification : Customer support- Full time Graduates
Service Desk : Full time BCA/BTECH/MCA/BE/MSc/BSC - Computer Science
Shifts : 24- 7
Experience : 1+ Years
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