Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Support - Payments & Logistics Solution (0-2 yrs)
- Our client is building a next generation checkout and fulfillment service for India - a platform rolling up payments and logistics solution for all fulfillment needs. They give businesses the opportunity to provide a customer experience at par with the likes of Amazon and Flipkart, all the while saving money and time.
The Job :
Your responsibilities will include :
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report any malfunctions.
- Update our internal database with information about issues and customer escalations.
- Follow up with customers to ensure their escalations are resolved
- Gather customer feedback.
Ideal Candidate :
- College Degree or 0- 2 years equivalent experience
- Experience talking to customers or a similar support role
- Experience with MS Office
- Exposure to database management software such as Freshdesk
- Excellent communication and problem-solving skills
- Patience and customer empathy
