Operations Support Executive (US Shift)

- Operation Support Executive required for a US Based online education company in coding education for Kids .This job is remote location job, you need to work from home in nigh shift, you must have your own laptop and a high speed internet . Candidates from Edutech & BPO industry should only apply

- The role will require you to work along with US & Indian parents and students, delievering a great experience in relation to services and courses offered

- Work as parent /teacher representative, who is excited and confident to help parents and teachers in resolving their queries on the online platform

- Manage along with teachers in class allocation, scheduling and rescheduling of classroom sessions with backend team

- Manage and categories parents concerns, and create systems with the support of platform integration team to resolve them on a larger scale.

- Manage and trouble shoot day to day operations issue and contribute to team effort by accomplishing results as needed

- Manage internal and external communication with stakeholders via phone and email and maintain a record for the same for the managements review.

- Create detailed weekly, fortnightly and monthly reports on parents concerns and create trackers from start to end to manage and resolve all concerns.

- Working hours shall be 9:00 PM-5:30 AM (IST) .Sunday to Friday, Saturday to be a weekly off

- Candidate must have fluent business English communication

- Candidate must be strong on ethics, confident and customer service oriented

- Candidate must have functional and technical knowledge of communication system

- Candidate must be patient, empathetic and passionately communicative.

Salary offered is 3.5 Lakh to 4.7 5 Lakh CTC per annum 30,000-40,000 Rs per Month

The company want candidate to work remotely from their home, must have their own laptop and internet connection.

Whatsapp resume on 9004553361

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