07/09 HR
Recruiter at Swarm HR Services Pvt Ltd.

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Executive - Customer Support - Online Trading Platform (0-4 yrs)

Mumbai Job Code: 89972

Executive Customer Support - Online


To generate high revenues for the organisation through various channels

Designation: Executive Customer Support - Online

Roles and Responsibilities:

- Ensuring Service Quality and Deepening Customer Relationship.

- Maintain Relationship with Trading Customer.

- Increase customer and Market Share of customer trading on online Platform

- Ensure client is guided for trading online platform.

- Responsible to activate the clients for long term investments as well as positional trading ideas in stocks for short / medium term.

- Responsible to educate and advise clients for online platforms trading.

- Responsible for retaining clients.

Basic Requirements:

- Good communication skills (English).

- Strong customer service and activation and retention skills.

- Having Market Knowledge (Equity, Commodity and Capital Market) would add an advantage.

- Understand basic computer skills of using email, Microsoft office.

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