05/02 Ruchi Gokani
Recruitment Consultant at TIGI HR Solution Pvt. Ltd.

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Executive - Customer Support - Manufacturing (2-4 yrs)

Rajkot Job Code: 62223

Roles & Responsibility :

- Open and maintain customer accounts by recording account information.

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Manage large amounts of incoming calls.

- Generate sales leads.

- Identify and assess customers- needs to achieve satisfaction.

- Build sustainable relationships of trust through open and interactive communication.

- Provide accurate, valid and complete information by using the right methods/tools.

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

- Keep records of customer interactions, process customer accounts, and file documents.

- Follow communication procedures, guidelines, and policies.

- Resolve customer complaints via phone, email, mail or social media.

- Use telephones to reach out to customers and verify account information.

- Greet customers warmly and ascertain problem or reason for calling.

- Advise on company information.

- Handle changes in policies or renewals.

- Resolve customer complaints via phone, email, mail or social media.

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