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05/08 Anubhav Barsaiyan
Chief Executive Officer at Adora

Views:61 Applications:21 Rec. Actions:Recruiter Actions:7

Executive - Customer Support - Jewellery (1-3 yrs)

Bangalore Job Code: 227297

We are a team of serial entrepreneurs who have built multiple million-dollar startups. We are a funded stealth mode startup, building a new-age commerce platform focussing on the jewellery category. The curated marketplace will be video & photo first which enables customers to discover great jewellery brands and products.

We are backed by global institutional investors & top-tier Indian angels. We come with a rich diverse experience of business and technology roles in both Indian startups & global conglomerates and come from top-notch educational institutes. (Co-founder PepperTap, Co-founder Nuvo Ex, ex IIT Delhi, ex Goldman Sachs, ex Deutsche Bank)

Currently, we are a team of 15 people based out of Bangalore and are looking forward to onboarding highly enthusiastic folks who can be part of our journey.

Responsibilities :

- Building world-class experience for users at all touchpoints at all stages for a journey

- Answer customer queries in a positive and effective manner, both via e-mail and over the phone

- Identify and assess customers- needs to achieve satisfaction

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Follow communication procedures, guidelines and policies

- Serve customers by providing product and service information and resolving product and service problems.

- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution

Requirements :

- Strong and fluent communication with a customer-centric approach

- Ability to work with multiple stakeholders and coordinate accordingly

- Should have know-how about CRM tools (Fresh desk, etc. )

- Can speak & understand English, Hindi is mandatory any other language is welcome.

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