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03/06 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:15 Applications:12 Rec. Actions:Recruiter Actions:0

Executive - Customer Support - IT Services (0-2 yrs)

Bangalore Job Code: 328616

-Attractive Salary & Benefits

-Fantastic work culture

-Opportunity within a company with a solid track record of performance

Our client is a leading integrated end- to end solution providers across Business Process Outsourcing, Customer Management Outsourcing and IT Services, serving host of clients across many sectors.

The Job

You will be responsible for :

- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.

- Partnering with the sales team to ensure that new customers are onboarded successfully.

- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.

- Ensuring a high level of customer renewals.

- Building strong product expertise and providing training & ongoing support as required.

- Providing feedback and advocacy on customer pain-points to internal teams.

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

Ideal Candidate :

- You have at least 1 year experience within a Customer Success role, ideally within the Staffing / Executive Search industry.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You have working knowledge of Good communication and Customer support

- You pay strong attention to detail and deliver work that is of a high standard

- You are a strong networker & relationship builder

- You possess strong analytical skills and are comfortable dealing with numerical data

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