Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Support - IT Services (0-2 yrs)
-Attractive Salary & Benefits
-Fantastic work culture
-Opportunity within a company with a solid track record of performance
Our client is a leading integrated end- to end solution providers across Business Process Outsourcing, Customer Management Outsourcing and IT Services, serving host of clients across many sectors.
The Job
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Candidate :
- You have at least 1 year experience within a Customer Success role, ideally within the Staffing / Executive Search industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of Good communication and Customer support
- You pay strong attention to detail and deliver work that is of a high standard
- You are a strong networker & relationship builder
- You possess strong analytical skills and are comfortable dealing with numerical data
