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22/11 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:3 Applications:9 Rec. Actions:Recruiter Actions:4

Executive - Customer Support - IT (1-3 yrs)

Mumbai Job Code: 244566

- Attractive Salary & Benefits

- Work in a company with a solid track record of performance

- Join a well known brand within IT Software

Our client is a renowned Enterprise Consulting and Implementation service company catering across the globe. We assist our clients in augmenting their business processes by expediting communication and information system. We enable our clients by not only enhancing their productivity immensely but also extending the impact to their clients and suppliers.

The Job

Your Responsibilities will include:

- Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.

- Working closely with internal stakeholders to solve client issues.

- Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.

- Developing account plans to enhance service delivery.

Ideal Candidate

Skills Required:

- You have at least 1 year experience, ideally within a Client Services role.

- You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.

- You are adaptable and thrive in changing environments

- You possess strong analytical skills and are comfortable dealing with numerical data

- You are a strong networker & relationship builder

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