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18/04 Russell Fernandes
IT Recruiter at Eclat Engineering Pvt Ltd

Views:552 Applications:144 Rec. Actions:Recruiter Actions:139

Executive - Customer Support - IT (0-2 yrs)

Anywhere in India/Multiple Locations Job Code: 321919

About The Role :

- We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The ideal candidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.

- We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.

What Describes You Best :

- Bachelor of Engineering (preferred IT - CE background)

- 0-2 Years of prior experience in Customer Support Service

Skills :

- Good written and oral communication skills

- Excellent customer handling skills

- Experience with ticketing tools like Freshdesk, Zendesk

- Corporate emailing and documentation knowledge

- Knowledge of Excel, Word, and PowerPoint

- Experience in creating FAQs and building a knowledge base

What will you Own ?

- As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.

- Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.

- Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.

Why Join Us :

- Be a part of our growth story as we aim to take a leadership position in international markets.

- Opportunity to manage and lead global teams and channel partner networks.

- Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

- Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

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