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07/02 Anjali
Senior Recruitment Specialist at Tebillion

Views:31 Applications:9 Rec. Actions:Recruiter Actions:5

Executive - Customer Support - IT (0-2 yrs)

Mumbai/Navi Mumbai/Thane Job Code: 311398

Designation : Customer Support Executive (Fresher)

Desired Profile Required :

- Should have good communication and interpersonal skills.

- Should be confident and quality focused.

- Excellent verbal and written communication skills

- Must have strong conceptual knowledge.

- Must be customer centric.

- Must have patient.

Key Roles & Responsibilities :

- Respond to customer inquiries and problem escalations.

- Provide support for data collection to enable Recovery of the account for end user.

- Maintain a thorough understanding of client process and policies.

- Reproduce customer issues and escalate product bugs.

- Provide excellent customer service to our customers.

- Regular follow-ups regarding issues queries and operations with concerned person.

- Handle all issues and queries of customers through mail, phone, and letter interaction.

- Responsible to demonstrate capacity for critical thinking and analysis.

- Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment

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