- Leadership Role

- Attractive Salary & Benefits

- Opportunity to make a positive impact

We are hiring for a business management company pioneering success stories in IT services and consulting.

The Job Key responsibilities areas :

- Excellent Communication Skills Required

- Explore new horizons

Customer Support Executive Duties :

- Open and maintain customer accounts by recording account information

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

- Maintain financial accounts by processing customer adjustments

- Recommend potential products or services to management by collecting customer information and analyzing customer needs

- Prepare product or service reports by collecting and analyzing customer information

- Contribute to team effort by accomplishing related results as needed

- Manage large amounts of incoming calls

- Generate sales leads

- Identify and assess customers' needs to achieve satisfaction

- Build sustainable relationships of trust through open and interactive communication

- Provide accurate, valid, and complete information by using the right methods/tools

- Meet personal/team sales targets and call handling quotas

- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

- Keep records of customer interactions, process customer accounts, and file documents

- Follow communication procedures, guidelines, and policies

- Go the extra mile to engage customers

- Resolve customer complaints via phone, email, mail, or social media

- Use telephones to reach out to customers and verify account information

- Greet customers warmly and ascertain problem or reason for calling

- Cancel or upgrade accounts

- Assist with placement of orders, refunds, or exchanges

- Advise on company information

- Take payment information and other pertinent information such as addresses and phone numbers

- Place or cancel orders

- Answer questions about warranties or terms of sale

- Act as the company gatekeeper

- Suggest solutions when a product malfunctions

- Handle product recalls

- Attempt to persuade customer to reconsider cancellation

- Inform customer of deals and promotions

- Sell products and services

- Utilize computer technology to handle high call volumes

- Work with customer service manager to ensure proper customer service is being delivered

- Close out or open call records

- Compile reports on overall customer satisfaction

- Read from scripts

- Handle changes in policies or renewals

Customer Support Executive Requirements :

- Proven customer support experience

- Track record of over-achieving quota

- Strong phone contact handling skills and active listening

- Familiar with CRM systems and practices

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication and presentation skills

- Ability to multitask, prioritize and manage time effectively

Ideal Candidate Requirements :

- You have at least 1 year experience ideally as a Transport & Logistics within Telecommunications.

- You possess strong analytical skills and are comfortable dealing with numerical data

- You are a strong mentor and coach who builds high performing teams

- You pay strong attention to detail and deliver work that is of a high standard

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.