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19/09 Divya
HR at Black & White Business Solutions Pvt Ltd

Views:3 Applications:3 Rec. Actions:Recruiter Actions:0

Executive - Customer Support - International Voice Process - BPO (1-5 yrs)

Bangalore/Pune Job Code: 234269

Customer Support Executive 

Black and White Business Solutions Bangalores is a Leading BPO Recruitment Firm.

- Hiring for International BPO Customer Service Voice Process

- Excellent communication skills to attend/resolve client issues on calls/chat/mail.

- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage

- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory

- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing

- Productivity applications like Microsoft office tools.

- Open to work in 24- 7 and work from office environment

- Analytical problem solvers who will understand issues and to resolve customer issues

- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently

- Being proactive and show the utmost respect for customer's time

- Good time management, ensuring all contacts with customers add value

- Work from Office

Job Location : Pune and Bangalore

Qualification : Customer support - Full time Graduates

Service Desk : Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science

Shifts : 24- 7

Experience : 1+ Years

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