Process : VFS Day shift (International Process)

Shift Timing : 8:00 AM to 5PM

Working Days : 5

Week Offs : Sat/Sun fixed

- HSC/Graduate with Minimum 6 months of experience

- Excellent Communication Mandatory

Roles and Responsibilities

Customer Interaction:

- Respond to customer inquiries and provide information about products or services.

- Handle and resolve customer complaints in a timely and efficient manner.

- Ensure customer satisfaction by delivering exceptional service.

Communication:

- Communicate effectively with customers through various channels, such as phone, email, and chat.

- Provide clear and concise information to customers regarding products, services, and policies.

Problem Resolution:

- Identify and assess customers' needs to achieve prompt resolution of issues.

- Collaborate with other departments to resolve complex customer problems.

- Escalate issues to the appropriate channels when necessary.

Product Knowledge:

- Maintain up-to-date knowledge of products, services, and company policies.

- Train and educate customers on product features and usage.

Documentation:

- Accurately document customer interactions, issues, and resolutions in the customer support system.

- Generate reports on customer support activities as required.

Quality Assurance:

Adhere to established quality standards in customer service delivery.

Participate in quality assurance programs to continuously improve service quality.

Team Collaboration:

Collaborate with team members to share knowledge and best practices.

Contribute to a positive and collaborative team environment.

Qualifications:

- High school diploma or equivalent; Bachelor's degree preferred.

- Proven experience in customer support or a related field.

- Strong communication and interpersonal skills.

- Ability to handle challenging situations with patience and professionalism.

- Excellent problem-solving skills.

- Familiarity with customer support software and systems.

- Ability to work in a fast-paced environment.

Additional Requirements:

- Availability to work in shifts, including weekends and holidays.

- Strong multitasking abilities.

- Willingness to undergo training and development as required.