Executive Talent Mangement at SGS Technical Services Pvt. Ltd
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Executive - Customer Support - International Process (0-1 yrs)
Process : VFS Day shift (International Process)
Shift Timing : 8:00 AM to 5PM
Working Days : 5
Week Offs : Sat/Sun fixed
- HSC/Graduate with Minimum 6 months of experience
- Excellent Communication Mandatory
Roles and Responsibilities
Customer Interaction:
- Respond to customer inquiries and provide information about products or services.
- Handle and resolve customer complaints in a timely and efficient manner.
- Ensure customer satisfaction by delivering exceptional service.
Communication:
- Communicate effectively with customers through various channels, such as phone, email, and chat.
- Provide clear and concise information to customers regarding products, services, and policies.
Problem Resolution:
- Identify and assess customers' needs to achieve prompt resolution of issues.
- Collaborate with other departments to resolve complex customer problems.
- Escalate issues to the appropriate channels when necessary.
Product Knowledge:
- Maintain up-to-date knowledge of products, services, and company policies.
- Train and educate customers on product features and usage.
Documentation:
- Accurately document customer interactions, issues, and resolutions in the customer support system.
- Generate reports on customer support activities as required.
Quality Assurance:
Adhere to established quality standards in customer service delivery.
Participate in quality assurance programs to continuously improve service quality.
Team Collaboration:
Collaborate with team members to share knowledge and best practices.
Contribute to a positive and collaborative team environment.
Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred.
- Proven experience in customer support or a related field.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with patience and professionalism.
- Excellent problem-solving skills.
- Familiarity with customer support software and systems.
- Ability to work in a fast-paced environment.
Additional Requirements:
- Availability to work in shifts, including weekends and holidays.
- Strong multitasking abilities.
- Willingness to undergo training and development as required.