Talent Relationship Executive at Talent Anywhere
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Executive - Customer Support - International Chat Process - BPO (0-2 yrs)
JOB SUMMARY :
Talent Anywhere is offering great opportunity to make a career with one of our international clients. Experience in International chat process with excellent writing skills in English are eligible for this opening.
Candidate must be comfortable working in 24X7 rotational shifts
MAJOR DUTIES :
1) Provides support to customers via Chat or Call
2) Creation of Service Request (SR) and monitor and update the status of requests for assistance received and ensure completion in a timely manner
3) Follows established procedures and process in resolving the issues
4) Correctly identifying case categorization and severity definition
5) Collection of relevant customer information
6) Resolving issues based on information available
7) Maintain and update course resources
8) Participate in development team meetings and communication.
REQUIRED QUALIFICATIONS :
- Bachelor degree
- Chat based support experience for US companies
- Outstanding oral and written communication skills and pays attention to details
- Excellent problem solver with a solid technical background
- Experience with common software applications, and the ability to learn new ones.
- Experience working with a ticketing system