09/04 Anusha
Recruiter at Aadvi Tech Solutions

Views:64 Applications:7 Rec. Actions:Recruiter Actions:6

Executive - Customer Support - Inbound Voice Process - BPO (0-1 yrs)

Bangalore Job Code: 70114

- The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of the customer.

- Accountable for rendering useful administrative support to other members of the customer care team.

- He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.

- Responsibility of monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.

- His responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let the participant know inquiry is still being researched.

- He will be liable to answer participant questions, as well as question participants to obtain a full understanding of what information is being requested

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