Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Support - Furniture Rental Platform (1-5 yrs)
Join a fast-growing online rental platform
- Work and learn alongside a talented and ambitious team
- Be a part of a dynamic and vibrant environment
- Our client is a high-growth online rental platform for home furnishing essentials. Having raised a significant Series A funding, the award-winning startup is expanding internationally and is committed to cultivating a great workplace culture for its employees.
The Job :
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback and providing feedback and advocacy on customer pain-points to internal teams.
- Building strong product expertise and providing training & ongoing support as required.
- Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.
- Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.
- Ensuring the correctness of customer data and manage any data cleansing activities.
- Continually testing and refining campaigns to gain insight and maximise usage and uptake.
- Providing support on any requests or issues pertaining to CRM.
The Profile :
- You have at least 1 year experience within a Customer Service, Customer Succes or CRM/Database Management role, ideally within the Ecommerce industry.
- Experience within Area Sales, National Sales and Startup Experience would be a strong advantage.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You pay strong attention to detail and deliver work that is of a high standard
- You are highly goal driven and work well in fast paced environments