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16/02 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:25 Applications:22 Rec. Actions:Recruiter Actions:13

Executive - Customer Support - Furniture Rental Platform (1-5 yrs)

Delhi NCR Job Code: 147383

Join a fast-growing online rental platform

- Work and learn alongside a talented and ambitious team

- Be a part of a dynamic and vibrant environment

- Our client is a high-growth online rental platform for home furnishing essentials. Having raised a significant Series A funding, the award-winning startup is expanding internationally and is committed to cultivating a great workplace culture for its employees.

The Job :

You will be responsible for :

- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback and providing feedback and advocacy on customer pain-points to internal teams.

- Building strong product expertise and providing training & ongoing support as required.

- Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.

- Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.

- Ensuring the correctness of customer data and manage any data cleansing activities.

- Continually testing and refining campaigns to gain insight and maximise usage and uptake.

- Providing support on any requests or issues pertaining to CRM.

The Profile :

- You have at least 1 year experience within a Customer Service, Customer Succes or CRM/Database Management role, ideally within the Ecommerce industry.

- Experience within Area Sales, National Sales and Startup Experience would be a strong advantage.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong networker & relationship builder

- You pay strong attention to detail and deliver work that is of a high standard

- You are highly goal driven and work well in fast paced environments

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