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23/04 Priyanka Rane
HR Consultant at SSV HR Services

Views:96 Applications:50 Rec. Actions:Recruiter Actions:4

Executive - Customer Support - Food & Beverages (1-5 yrs)

Mumbai/Navi Mumbai/Thane Job Code: 156794

Post: Customer Support Executive

Profile: Voice and E - mail

Qualification: HSC / Graduate

Freshers can also apply

Should have excellent verbal and written communication

Job Responsibilities :

- Open and maintain customer accounts by recording account information

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

- Recommend potential products or services to management by collecting customer information and analyzing customer needs

- Prepare product or service reports by collecting and analyzing customer information

- Identify and assess customers' needs to achieve satisfaction

- Build sustainable relationships of trust through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Handle complaints, provide appropriate solutions

- Resolve customer complaints via phone, email, mail or social media

- Greet customers warmly and ascertain problem or reason for calling

Fixed Day Shift: 10 AM - 7 PM

Fixed Weekend off

Call or Whatsapp Priyanka on 8879437943

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