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23/11 DivyaPriya S
Talent Acquisition Executive at Payu Finance India Pvt Ltd

Views:11 Applications:9 Rec. Actions:Recruiter Actions:7

Executive - Customer Support - Financial Firm (1-2 yrs)

Mumbai/Navi Mumbai Job Code: 244782

Job brief : 

- We are looking for a Customer Support Executive, to assist our customers with loan on- boarding process which include queries like How to apply for a loan from the mobile App, Documentation Required, etc. & also queries post loan disbursal like How to pay EMI, how to foreclose the loan, etc.

- Customer Support Executive's responsibilities includes resolving customers queries, recommending every possible solution and guidance of all the available features and functionalities of our products. To be successful in this role, a candidate should have an excellent communication skill to earn our customer's trust. Ultimately, to help establish our reputation as a company that offers excellent customer support on-calls and on emails.

Requirements :

- Experience as a Customer Support Executive or similar escalation handling role for more than a year.

- Experience in Call/Email support.

- Analyzing information, Excellent communication, and problem-solving skills.

- Multi-tasking abilities.

- Organizational & Time management abilities.

- Patience when handling tough cases.

- Familiar with CRM software and remote support tools.

- Regional language know candidates will add additional advantage (Language: Tamil, Telugu & Kannada).

- 9 hours shift (including 1 hour break) between 9 am to 9 Pm.

- Working from Office, 6 days working in a week.

- Rotational work offs.

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