Role : Customer Support Executive (Email Process)

Work Experience: Experienced (Min 6 Months)

Age Limit: Below 28 years

Shift timings :

- 8 AM To 5 PM (Female)

- 10 Am To 7 PM (Female)

- 11 AM To 7 PM (Male/Female)

- 12 PM To 9 PM (Male)

- 9 PM To 6 AM (Male)

- 11 PM To 8 AM (Male)

Customer Service Executive is a critical part of our mission to deliver timely, accurate and professional customer service to all Limeroad customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail/call and utilize a variety of software tools tonavigate customer accounts, research, and review policies and communicate effective solutions in a fun and fast- paced environment.

Knowledge & Skills Required :

- Qualification minimum 12th Pass and above

- Excellent communication skills (written and verbal)

- Basic computer knowledge

- Good comprehension skills ability to clearly understand and state the issues customers present

- Good composition skills ability to compose a grammatically correct, concise, and accurate written response

- Demonstrates a proficient knowledge of email application

- Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned

- Ability to maintain composure in highly escalated situations

- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

- Maintain regular and reliable attendance, including the daily schedule as assigned

- Flexible with the working schedule; may be expected to work weekends, holidays and events

Process Information:

Work Timings: 24 x 7 (Night shift mandatory for male candidates only)

Shift Duration: 9 Hours (If there is a process requirement then 10 Hours)

Working Days: Flexible (5 days working, As per roster)

OT: An extra day in a week demands for OT + Public Holidays will be paid as OT.

Week Off: As per roaster

Location: Gurgaon

Why Limeroad:

For 9 straight quarters, we are the fastest growing social e-commerce platform in the country. And we do it responsibly. We are on a clear path to profitability. Our people have high say/do ratios, which means that there is complete ownership and 100% deliverability.

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