Talent Acquisition Executive at SutraHR
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Executive - Customer Support - eCommerce (0-4 yrs)
Customer Support Executive @ AstorMueller (European Product Based MNC in Bangalore)
Job Profile:
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for creating passionate and loyal customers.
Roles and Responsibilities :
- Respond promptly to the customer, product, and store-related queries through Calls, e-mail & Chat.
- Provide information regarding product information, online purchases, refund status and Order tracking, and more
- Provide excellent customer service.
- To be a strong leader to grow and build a Customer Happiness Department
- Coordinate with other departments to resolve the customer queries
- Strictly follow the SLAs defined to ensure timely reply and resolution to customer queries
You are a great fit if you are :
- Somebody who loves footwear
- Fluent in English (Written and Verbal)
- Passionate about Customer Service Excellence
- Have an excellent telephone and e-mail etiquette.
- Excellent interpersonal skills and a good team player
- Empathy
- Autonomous
- Self-Driven
- A Quick Learner
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
