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06/08 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:13 Applications:5 Rec. Actions:Recruiter Actions:1

Executive - Customer Support - Digital Marketplace (0-1 yrs)

Chennai Job Code: 227418

- Regional Role

- Opportunity within a company with a solid track record of performance

- Opportunity to make a positive impact

- Flexible working options

Our Client is India's leading digital marketplace for expert services, connecting millions of Users and lakhs of Service Provider SMEs using technology, data and AI.

The Job : 

You will be responsible for :

- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.

- Partnering with the sales team to ensure that new customers are onboarded successfully.

- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.

- Ensuring a high level of customer renewals.

- Building strong product expertise and providing training & ongoing support as required.

- Providing feedback and advocacy on customer pain-points to internal teams.

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

Ideal Candidate : 

Skills Required :

- You have at least 1 year experience ideally in Customer Service, Customer Success or CSR within Internet and Media & Entertainment industry.

- Experience within would be a strong advantage.

- You have solid experience in a regional role ideally including experience covering India.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You pay strong attention to detail and deliver work that is of a high standard

- You are adaptable and thrive in changing environments

- You are a strong team player who can manage multiple stakeholders

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