Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Support - Digital Marketing Agency (0-30 yrs)
Customer Support Executive (Vietnamese Speaking)
- Join a leading agency offering best-in-class marketing and BPO solutions
- Great opportunity to jumpstart your career
- Be part of a fun and collaborative work environment
Our client is a digital marketing agency specialized in offering best-in-class digital, mobile marketing and BPO solutions in the gaming and healthcare industry around the globe.
The Job :
As a Customer Support Executive (Vietnamese Speaking), you will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products company offers and will be responsible for assisting them in completing purchases online (email and chat) and over the phone.
You will be responsible for :
- Answering incoming calls and responding to customer emails, chats.
- Managing and resolving customer complaints
- Identifying and escalating issues to supervisors
- Resolving customer complaints using applicable software and available resources
- Processing orders, forms, and application
- Documenting all call information according to standard operating procedures
- Other duties as assigned.
This is 24/7 operations including weekends and shifts will be allotted on a weekly/ monthly basis.
The Profile :
- You have a Diploma or any suitable degree.
- You are proficient in relevant computer applications.
- You have knowledge of customer service practices and principles
- You have excellent data entry and typing skills
- You should be willing to work in a typical call center environment
- You have excellent communication skills (both written & verbal) and are proficient in speaking and writing Vietnamese language to liaise with the clients.
- You can handle stressful situations appropriately.