Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Support - DaaS/SaaS Firm (1-2 yrs)
- Opportunity within a company with a solid track record of performance
- Flexible working options
- A role that offers a breadth of learning opportunities
- Our client offers a suite of powerful and flexible SaaS applications that allows you to solve tricky problems and scale your business to the next level. We offer powerful suite of software's to smoothen your business journey and grow revenue right away.
- This is a pivotal role to be one of the first employees of an exciting mission-driven DaaS/SaaS-based company. We are looking for an ambitious executive who will become obsessed with helping nurture our customers and being their champion both internally and externally.
Your Responsibilities will include :
- Make customer happiness is your mission managing all inbound customer communications, customer insights, and testing
- Be the voice of the customer, understand them inside-out.
- Be analytical, to understand and report on customer activity
- Responding to escalated customer support issues.
- Using your skills as a smart communicator, you will work with our customers to solve problems and maximize customer satisfaction
- Be our customers - Hero helping and educating them
- Nurture and grow relationships with our customers, to ensure they all have the optimal experience.
- Help to grow the Customer Support Team
Skills Required :
- You thrive in a mission-driven environment and want a key role in an exciting startup
- You have a minimum of 1 years plus experience working in a customer support role
- You have experience working with customer support platforms and tools
- You have great experience in writing emails and talking directly to customers (web and phone)
- You have experience managing social channels and conversations online
- You have a high capacity to get things done quickly to an impeccable standard
- You can coordinate, prioritize and manage multiple projects simultaneously
- You enjoy a lot of variety in your daily and weekly objectives
- You have strong organizational, writing, and numerical skills
- You are a confident and persuasive communicator