Executive - Customer Support/Customer Success - Bitcoin & Cryptocurrency Exchange Firm (2-4 yrs)
Customer Support Executive
About Company :
It is India's top Bitcoin & Cryptocurrency exchange providing our users with highest trading options, the lowest trading fee, highest liquidity among all exchanges, and superior trading experience for seasoned crypto-traders
Location: Powai, Mumbai
Experience : 2 - 3 Years
CTC: 2.0 - 5.0 Lakhs
Vacancy : 6
Job Description :
Customer Success Expert
Customer success specialists are the first line of communication between us and our customers. When customers have a question about the product/service, they reach out to the support department for a solution. Our success experts are ready with all the knowledge and training about the product/platform to deliver a positive experience for customers.
Prior Customer Support Experience in trading firm Preferred.
Candidate should have knowledge of Banking and Finance(Crypto Preferred)
Few of the tasks that are involved in this role are to :
- Determining the cause of problems, explaining the best solution for each problem and following up to ensure prompt resolution of each query.
- Manage Customer Queries through Social Media, Email, Chat, and Phone.
- Manage our Telegram community and experience.
- Develop Support Infrastructure
- Compile customer satisfaction and query management reports to analyze the health of the entire support department.
- Refine existing processes to streamline support resolution and bring in a positive change.
- Recommending Product or Service upgrades to management based on reports and interaction with customers.
- Strategize ways to streamline discussions and engagement on Telegram.
- Handle Transactions
- End to End responsibility for INR transactions.
Qualification : Graduation
Working Days : 6 Days a Week